HostCircleService Level Agreement

Other infrastructure

We make sure the other features like redundant power, HVAC stays online. If the uptime is affected less than 99.99%, then you can request a refund of 50% of the money paid.

Hardware replacement

We guarantee that our hardware replacement will be made in:

1. 24 hrs for Unmanaged Dedicated Server.
2. 2 hrs for Managed Dedicated Server.

If these replacement can't be made in specified time, then we will refund 10% of monthly service cost for every additional hour of downtime as credit upto 100% of the money paid for the particular service for the particular month.

Loss of data

We are in no way responsible for the data stored in our unmanaged servers. It is the customer's responsibility for maintaining a backup copy when the data in the server fails.

Credit Percentage Scale

Minor Downtime: (99% to 99.95%) = 10% Credit of monthly payment

Moderate Downtime: (95% to 99%) = 25% Credit of monthly payment

Major Downtime: (90% to 95%) = 50% Credit of monthly payment

Severe Downtime: (<90%) = 100% Credit of monthly payment

Important Note

Exclusions: Scheduled maintenance is not counted as downtime. Also, failures outside HostCircle's reasonable control (such as force majeure event) are excluded from downtime calculation.

Claims - Limits and Procedure

All refunds claims are for the particular month only. Services paid for annually, half-yearly or quarterly can not be claimed as a whole.

Claim should be submitted as a Support Ticket from registered mail ID no less than 60 days after downtime. If you have questions, please contact us.